About the Company
Davidson has partnered with a leading organisation in the travel industry to recruit a Voice of Customer (VoC) Specialist. Our client is passionate about delivering exceptional experiences and is investing in customer-led innovation to shape the future of their global corporate business. This is your opportunity to join a high-performing and values-driven marketing team and play a pivotal role in transforming how they connect with and serve their customers.
About the Role
As the Voice of Customer Specialist, you will take full ownership of a growing and impactful VoC program. You’ll oversee its daily operations, continuously refining and amplifying its effectiveness. Working cross-functionally with stakeholders across multiple regions, you will deliver insights that directly influence strategic business decisions and enhance customer experience across the board.
Key responsibilities include:
- Managing and optimising the VoC program using Qualtrics or similar platforms
- Designing surveys, analysing data, and generating actionable insights
- Supporting global stakeholders with best-practice advice and meaningful data interpretations
- Automating survey processes and simplifying system configurations
- Building new VoC solutions aligned with evolving business needs
- Collaborating closely with the Customer Experience team to champion a culture of customer excellence
About You
You’re passionate about the voice of the customer and skilled at translating feedback into insights that drive change. You enjoy collaborating across departments and have the technical know-how to optimise platforms and processes.
To be successful in this role, you will have:
- Experience managing VoC programs using Qualtrics or similar platforms
- Strong skills in survey design, reporting, and data analysis
- Excellent stakeholder engagement and communication skills
- A solid understanding of change management principles
- A continuous improvement mindset and a passion for customer-centric innovation
The Benefits
- Join a supportive and collaborative team with a genuine passion for customer experience
- Work with a high-profile travel brand making meaningful investments in customer insights
- Access a hybrid and flexible working environment
- Opportunity to influence global customer experience strategy
Please apply with current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Taylah Gurney at Taylah.Gurney@davidsonwp.com, quoting reference JN -032025-39887. Want to know more about Davidson? Visit us at www.davidsonwp.com
