Enhancing employee experience at Bendigo and Adelaide Bank

With our guidance, Bendigo and Adelaide Bank implemented a successful employee experience program leveraging their commitment to "put our people first, so they can put our customers first”.

With over 160 years of history and more than 7,000 employees, the Bendigo and Adelaide Bank Group is one of Australia’s largest retail banks, serving more than 2 million customers in over 500 locations across the country.

Leveraging the Qualtrics solution with technical experience and strategic advice from Davidson’s People Advisory team has been pivotal to the organisation’s successful iterations of the employee experience program. From the design of optimal dashboards to providing surge capacity and support through the evolution of platform use.

Applying efficient employee listening

Alongside a twice annual employee engagement survey, Bendigo and Adelaide Bank captures continuous qualitative and quantitative feedback from across its entire employee lifecycle. People leaders are routinely provided with comprehensive insights in fewer than ten days from close of survey. The analysis, insights and enterprise-wide recommendations, on topics as varied as absenteeism and future of work, inform leadership forums, divisional plans mapped to enterprise opportunities, and other activities that cascade and drive action throughout the organisation. 

Mitigating Organisational Risks

By filtering a series of surveys, behavioural risks, such as attrition, as well as potential for incidents and conduct concerns have been identified. Significant assessments of the culture indicate where behavioural risks lie and allow for the mitigation of incidents and improvements to conduct — thereby avoiding material risks to the organisation. The employee listening capabilities also assists the bank in adhering to regulatory requirements in the banking industry, as well as form necessary views on culture, and provide further training toward compliance. 

"You know something has been successful when it becomes part of the vernacular of a business. You hear about our engagement survey at every level and across every forum – it is engrained in the fabric of our organisation."

Dee Monaghan

Head Of Culture, Engagement & Behavioural Risk

Bendigo and Adelaide Bank

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