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Contact Centre Staff Make the Difference

For the third year running Goodstart Early Learning has trusted Davidson to navigate the inevitable peaks and troughs of the market to attract and onboard 14 quality staff, within 2 weeks, for their front-line customer service team.

The candidates for these roles needed a high level of empathy, and an understanding of the underlying emotions and concerns that are attached with trusting the care of a child to a stranger.

 

Their audience? Parents, anxious about giving their children the best possible start in life through access to high quality early learning and care.

 

Additionally, each successful candidate would be police checked, require a working with children credential and up to date vaccinations (triple COVID-19 and influenza).

 

At Davidson, we see our partnerships as being for the long-term. We think ‘30 years’ not ‘30 days.’

 

Tatianna Mana-Daniel, Goodstart’s Family Services Partnering Lead had this to say:


“Jenny, Mikayla and the team at Davidson have provided outstanding support to us with recruitment for our 6-month peak period. For the past 3 years, they have consistently presented quality candidates within short and demanding timeframes. Their attentiveness, responsiveness and care have made our recruitment process easy, contributing to the longevity of our partnership. We look forward to many more years of working alongside Davidson.”

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