About the Company
Davidson is partnering with a leading Australian bank to enhance customer and banker experiences through a range of strategic initiatives. We are seeking an experienced Project Manager to drive key improvements in digital products, fraud and dispute reporting, and banker-customer interactions.
About the Role
As a Project Manager, you will lead initiatives aimed at enhancing digital self-service capabilities, optimising customer interactions, and strengthening fraud and dispute resolution processes. Your key responsibilities will include:
- Managing the expansion of digital product capabilities to improve customer self-service options.
- Overseeing enhancements to fraud and dispute reporting, ensuring deeper insights and a more consistent resolution process.
- Leading initiatives to streamline banker-customer interactions, improving efficiency and service quality.
- Bridging technical and business domains to ensure seamless project execution and alignment with business objectives.
- Collaborating with stakeholders across technology, operations, and business teams to drive project success.
- Ensuring timely delivery of project milestones while managing risks and dependencies.
About You
To be successful in this role, you will have:
- Proven experience as a Project Manager within the banking sector.
- Strong expertise in delivering digital product enhancements and process improvements.
- A background in managing initiatives that improve customer experience and operational efficiency.
- The ability to navigate both technical and business domains, ensuring alignment across teams.
- Excellent stakeholder management skills, with the ability to influence and collaborate at all levels.
- Ability to manage multiple projects simultaneously.
- A proactive approach to problem-solving and risk management.
The Benefits
- Hybrid working arrangements
- CBD office close to public transport
- Potential for longer term opportunitites
Please apply by upload your current resume in Microsoft Word format only (.doc or .docx). If yohave the relevant experience listed above and require more information, please contact Tara Gearon at tara.gearon@davidsonwp.com , quoting reference JN -022025-39410. Want to know more about Davidson? Visit us at www.davidsonwp.com
