Our state government client is seeking VPS3 Customer Service Officers to support the rollout of a financial assistance program within the Financial Services Division.
Key Responsibilities:
-
Assist users with an online portal related to the program
-
Handle stakeholder enquiries via email and phone
-
Maintain accurate records
-
Ensure resources and documentation are current and accurate
Key Skills & Experience:
-
Strong customer service skills, particularly with CALD communities and individuals with varying digital literacy levels
-
Experience in both telephone and written/email support
-
Ability to work under pressure, managing high volumes of calls and emails effectively
Work Arrangements:
-
Office attendance required three days per week, East Melbourne Location (Close to Parliament station)
-
ASAP start Tuesday, 11 February
-
Contract until 31 March 2025, with potential for extension
If you are a dedicated customer service professional looking for an opportunity to make a difference, we encourage you to apply!
Please apply by upload your current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Betty Maniotas on betty.maniotas@davidsonwp.com, quoting reference JN -022025-39391. Want to know more about Davidson? Visit us at www.davidsonwp.com
