About the Company
Davidson is proud to be partnering with a leading local council committed to delivering exceptional services and fostering vibrant, sustainable communities. With a strong focus on innovation, economic diversity, and enriching the lifestyle of its residents, this council is dedicated to building a connected and future-ready region.
About the Role
In this dynamic and customer-focused role, you will be responsible for delivering outstanding service across various contact channels. You will handle customer enquiries, service requests, and transactions with accuracy and professionalism, ensuring a positive customer experience. Key responsibilities include:
- Acting as a key point of contact for customer service and support.
- Promoting council programs and self-service options.
- Identifying continuous improvement opportunities to enhance customer satisfaction.
- Mentoring and coaching less experienced staff.
- Acting as a subject matter expert and escalation point as required.
About You
You are a customer service professional with a passion for delivering quality outcomes. You thrive in a team-oriented environment and excel at building relationships with both customers and internal stakeholders. Key qualifications and experience include:
- Demonstrated experience in a customer contact or service environment.
- Strong communication skills and the ability to manage complex enquiries.
- Proficiency with Microsoft Office Suite and familiarity with business management systems.
- A commitment to safety, continuous learning, and innovation.
- Desirable: Experience in records management, quality assessment, coaching, or local government administration.
The Benefits
- Work with a forward-thinking local council that values innovation and community engagement.
- Contribute to impactful projects and initiatives that shape the future of the region.
- Opportunities for professional growth and development within a supportive team.
Please apply by upload your current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Taylah Gurney at Taylah.Gurney@davidsonwp.com, quoting reference JN -012025-39183. Want to know more about Davidson? Visit us at www.davidsonwp.com
